Terms of Service

Last updated: 2026-06-28 Effective date: upon posting

Related pages: Privacy Policy · Community Guidelines

The short version

These are the rules for using frankly. The plain version:

You have to be 18 or older.
Be honest, be respectful, and follow our Community Guidelines.
Your content is yours. You give us permission to show it inside the app so the Service works.
We don't run background checks on anyone. People you meet are strangers — meet safely and use your judgment.
frankly is free right now. There's nothing to buy.
If you break the rules, we can suspend or remove your account.
The Service is provided "as is," and there are limits on what we're liable for.

The rest of this page is the formal version. By using frankly, you agree to it.

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Frankly LLC, doing business as frankly ("frankly," "we," "us," or "our"), governing your use of the frankly mobile app and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use frankly.

2. Eligibility

You must be 18 years of age or older to create an account or use the Service. By using frankly, you represent that you are at least 18, that you can form a binding contract, and that you are not barred from using the Service under the laws of the United States or your state. frankly is currently available only in Austin, Texas, United States.

3. Your account

Verification. You sign up with Sign in with Apple or Google. You agree to provide accurate information, including an accurate date of birth.
One account, real you. You may hold one account, and it must represent you as a real person. Don't impersonate anyone or misrepresent who you are.
Security. You're responsible for activity on your account and for keeping access to it (and your sign-in method) secure. Tell us promptly if you suspect unauthorized use.
Accuracy. Keep your information current. We may suspend or remove accounts that contain false information.

4. Acceptable use and prohibited conduct

You agree to use frankly lawfully and respectfully, and to follow our Community Guidelines, which are incorporated into these Terms. Among other things, you agree not to:

harass, threaten, abuse, or harm another person;
post hateful content or content that demeans people based on who they are;
post nudity or sexually explicit imagery, or any content that sexualizes minors (zero tolerance);
lie about your identity, age, or intentions, or impersonate anyone;
use the Service for spam, solicitation, advertising, or any commercial purpose;
engage in or promote illegal activity, fraud, or scams (including romance or financial scams);
collect or harvest other users' information, or use bots or automated means to access the Service;
attempt to break, overload, reverse-engineer, or interfere with the Service or its security.

Violating this section may result in suspension or termination (see Section 8). The Community Guidelines describe these rules in more detail.

5. Your content

You own your content. You keep ownership of the photos, bio, messages, and other content you create or share on frankly ("Your Content").
License to operate the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and transmit Your Content solely as needed to operate, provide, and improve the Service — for example, to show your profile to other users and to deliver your messages. This license ends when you delete Your Content or your account, except for content others have already received (such as messages already delivered) and copies the law requires us to keep or that remain in backups for a limited time.
Your responsibility. You're responsible for Your Content and confirm you have the right to share it and that it doesn't violate these Terms, the Community Guidelines, or anyone's rights.
Our discretion. We may review, remove, or restrict content that violates these Terms or that we reasonably believe is harmful, but we are not obligated to monitor all content.

6. Safety — please read

frankly helps you meet new people, but the people you meet are strangers. We want to be direct about the limits of what we do:

We do not conduct criminal background checks on users, and we do not verify everyone's identity. Identity verification is optional.
You meet other people at your own risk. We are not responsible for the conduct of any user, online or offline.
Use your judgment. Meet in public, tell a friend where you're going, and don't share sensitive personal or financial information. Never send money to someone you've met on frankly.
Report problems. Use the in-app report and block tools. We treat reports about in-person safety — "I met this person and something happened" — as our highest priority and review them quickly. See the Community Guidelines.

If you are in immediate danger, contact local emergency services.

7. The Service today — frankly is free

frankly v1 is free to use. There are no in-app purchases, no subscriptions, and no paywall in this version.

We may introduce paid features (for example, a tier called Frankly+) in a future version of the Service. Any paid features will be offered under separate, clearly presented terms, and nothing in these Terms obligates you to pay for anything in the current version.

8. Suspension and termination

By you. You may stop using frankly and delete your account at any time in the app. Deleting your account removes your personal data as described in the Privacy Policy.
By us. We may suspend or terminate your account, with or without notice, if you violate these Terms or the Community Guidelines, if we're required to by law, or if we reasonably believe it's necessary to protect users, the public, or the Service. Conduct involving safety or minors may result in an immediate, permanent ban.
Effect. On termination, your right to use the Service ends. Sections that by their nature should survive (for example, content license limits, disclaimers, limitation of liability, and dispute resolution) survive termination.

9. Service provided "as is"

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that profiles are accurate, or that you will find a match or a relationship. To the maximum extent permitted by law, we disclaim all warranties not expressly stated here.

10. Limitation of liability

To the maximum extent permitted by law, frankly and its officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service, including any interaction with another user, whether online or in person.

Cap on liability. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the total amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim (which, while frankly is free, is US$0), or (b) US$100.

Exceptions. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law — for example, liability for our own gross negligence, willful misconduct, or fraud, or any non-waivable statutory rights you have as a consumer. Some jurisdictions do not allow certain limitations of liability or exclusions of implied warranties, so some of the limitations in Sections 9 and 10 may not apply to you.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless frankly and its service providers from claims, damages, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms or the Community Guidelines, or your violation of any law or the rights of another person.

12. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate or required, notify you in the app. Your continued use of frankly after an update means you accept the revised Terms. If you don't agree, stop using the Service and delete your account.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. Subject to the arbitration agreement in Section 13.1, you and frankly agree that any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there. The Service is intended for users in the United States. Nothing here deprives you of the protection of mandatory consumer-protection rules of the state where you reside.

13.1 Arbitration agreement and class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO HAVE A JURY TRIAL.

Informal resolution first. Before starting an arbitration, you agree to try to resolve the dispute informally by emailing legal@befrankly.app with a description of the dispute and the relief you seek. You and frankly will try in good faith to resolve it for 60 days before either side starts a formal proceeding.
Binding arbitration. If we can't resolve it informally, you and frankly agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court — except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Class-action and jury-trial waiver. Disputes will be arbitrated only on an individual basis. You and frankly waive any right to a jury trial and waive any right to participate in a class, collective, consolidated, or representative action. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.
Small-claims exception. Either party may bring an individual claim in a small-claims court with jurisdiction, instead of arbitration.
30-day opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@befrankly.app with your name and the email/account you use for frankly, and the statement that you opt out of arbitration. Opting out doesn't affect any other part of these Terms.
Location and costs. Arbitration may be conducted by phone, video, written submissions, or in person in Travis County, Texas, or another mutually agreed location. Filing and arbitration fees are governed by the AAA Consumer Arbitration Rules.
Severability. If the class-action/representative-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration; the rest of this Section 13.1 remains in effect.

14. Miscellaneous

Entire agreement. These Terms, the Privacy Policy, and the Community Guidelines are the entire agreement between you and frankly about the Service.
Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
No waiver. If we don't enforce a right, that's not a waiver of it.
Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

15. Contact us

These Terms are offered by Frankly LLC, 87 E 42nd St, Vanderbilt Hall, New York, NY 10017, United States.

General support: support@befrankly.app
Legal / disputes: legal@befrankly.app
Privacy: privacy@befrankly.app
Security: security@befrankly.app